David T. Kong
President and Chief Executive Officer
March 10, 2021
Ms. Karen Guinan, General Manager
Best Western Plus The Hammondsport Hotel
8440 State Route 54
Hammondsport, NY 14840-9795
Dear Ms. Guinan,
First and foremost, please know that the health, safety and wellbeing of our members, guests and associates is our top priority. As we continue to battle COVID-19 and look ahead to the recovery, hygiene and cleanliness have never been more important. To ensure our hotels are a safe home-away-from-home to all who enter our doors and to further ensure we are meeting guest expectations in this new environment, we launched the We Care Clean(SM) program in April.
We are grateful to the many members who have embraced this vital program at your properties. Through your support, you are demonstrating the caring spirit that has always defined Best Western and reassuring our guests that their safety and wellbeing is of utmost importance to our brand. Thank you for your extraordinary partnership in taking cleanliness to the next level at your properties through We Care Clean and positioning Best Western for success as travel rebounds.
Because of the importance of We Care Clean, I am excited that Best Western has launched the We Care Clean Hotel Champion Award program. Each month, one hotel per District will be selected for the award based on positive guest comments from Medallia and social media regarding how well the hotel is implementing We Care Clean and meeting guest expectations related to COVID-19. On behalf of Best Western Hotels & Resorts, I am pleased to congratulate you and your hotel associates on being selected as Best Western’s We Care Clean Champion for February 2021 in District VII.
Based on the significant positive feedback your hotel has received, it is clear your extra efforts to provide a safe, clean and friendly environment is both noticed and appreciated by your guests. Here are just a few of the extraordinary comments your hotel has received through Medallia and social media:
“Like the cleanliness and the area.”
“Like the system to keep safety standards during the pandemic”
“Sam was fabulous when I was checking in. “
“She offered information on places who deliver meals and made recommendations on attractions in the area.”
“I will definitely book all future reservations at Best Western in the Bath area and I’ve already recommended this hotel to my peers and JW Concierge who travel to Bath.”
You and your entire team should be immensely proud of your efforts. To recognize your success and being selected for the We Care Clean Hotel Champion Award, your regional services manager and district manager will be contacting you shortly to arrange a small celebration for your staff. This recognition will include a luncheon for you and your team along with an award certificate and an article in BW News Now highlighting your achievement.
Congratulations to you and your hotel team and thank you for your commitment to the highest standards of cleanliness and guest service.